Realize the true potential Documentum can offer with DoubleBridge Technologies’ industry leading Documentum-based services and solutions. Our experienced Documentum developers possess the in-depth product knowledge to take full advantage of Documentum’s industry-wide usability and versatility for optimal yield implementation.

Our Documentum Center of Excellence (COE) is the primary driver responsible for our continued success in supporting, developing, and implementing these solutions. DoubleBridge initiated a Documentum Center of Excellence (COE) for effective implementation, enhanced user experience, and optimized business solutions. For the past ten years, we have engaged in the implementation and customization of Documentum-based solutions. During this time, we have developed a unique methodology to understand the nuances of client requirements and are able to match them up with the best possible solution. These solutions allow teams of employees, vendors, and partners to work together more efficiently than was ever thought possible.

Our Services include:

CONSULTING

• Business planning
• Governance
• Document Management
• Record Management
• Archiving Solution Consulting
• Application and Infrastructure Architecture
• Global Architecture

IMPLEMENTATION and DEVELOPMENT

• Software Life Cycle Implementation and Development
• Application (WDK) Development
• Webtop Customization
• Web Publisher Customization
• Work Flow Customization
• Documentum Foundation Services (DFS) Development

ADMIN & APPLICATION SUPPORT

• SLA Based Documentum Managed Service L1-4 Support
• Application Change Management
• Documentum Application Support and Upgrade
• Documentum Installation, Troubleshooting and Tuning services
• Documentum Administration
• Documentum Update Services

MIGRATION & UPGRADE

• Documentum Upgrade Content Migration
• Data/Documentum Migration
• Lotus Notes to Documentum Migration
• SharePoint Documentum Integration
• MS Outlook Documentum Integration
• Portal Integration

CONTENT & DOCUMENT PROCESSING

• Scanning and Indexing
• Taxonomy
• Image Processing
• Data Entry
• Legacy Document Archiving

VALIDATION

• Validation Plan
• User Requirement
• Tracibility Matrix
• Installation Qualification (IQ)
• Operations Qualification (OQ)
• Performance Qualification (PQ)
• Validation Summary Report
• Full Maintenance Program

SLA based Mission Critical Large Scale Documentum Platform and Managed Applications L3 & L4 Support

Challenge

Our client, one of the world’s largest Pharmaceutical companies, developed a very large scale enterprise-level Documentum-based Document Management Framework and several mission critical applications to support their routine business activities worldwide. The framework has over 20,000 users and with an average of over 1,000 concurrent users during the core working hours.

The client was looking to identify one supplier to provide quality, cost effective L3-4 technical support and administration services for the global framework and several mission critical applications. Since the operation is global, the supplier had to provide a scalable global support team to deliver the service worldwide in an efficient and cost effective manner.

DoubleBridge’s Solutions and Delivery

DoubleBridge was selected by the client to conduct this work for the following reasons:

• Proven best practices and track record
• Business model flexibility
• Global scalability
• Technology leadership in Documentum
• Industry-leading expertise in pharmaceutical and other regulated industries
• IT services management proficiency

For last two years, DoubleBridge’s global support team has successfully developed and implemented the following services for the client:

• A complete service provision catalog for both application development and support
• Prioritized critical success factors
• Performed Gap analysis indicating which services require more investment and resources to attain required levels
• Definition, measurement, and monitoring of SLAs
• Develop Baseline SLA metrics
• Iterative, structured process improvements to improve service level performance and associated SLAs

Results For last two years, DoubleBridge’s global support team has provided 24x7 framework support. All of the SLA required criteria with supporting documentation, reporting measurements, and monitoring processes were achieved. The client notes the framework as one of the most reliable IT platforms in the company due to DoubleBridge’s pro-active monitoring and support.